Salon Policies

Helpful Tips:

Arrival

It is best to arrive 15 minutes prior to your service. We cannot guarantee your appointment if you arrive late. We may have to modify your service or have an available service provider complete the service.

Cancellation

We require 48 hour cancellation notice when multiple services are scheduled. A 24 hour notice is required for all other cancellations. A major credit card or gift card is required to secure appointments for elected services. Failure to cancel on time will result in 50% charge for the cost of the services reserved.

Gratuities

Quality service is customarily acknowledged by a gratuity of 15-20% which may be made directly through your service provider. Gratuities cannot be added to charge cards, debit cards or gift cards.

Privacy

His or Hers is a co-ed facility. Special attention for your privacy, comfort and relaxation are observed during treatments.

Payment

His or Hers Salon accepts Mastercard, Visa, cash and checks. A $25 fee will be applied to all returned checks.

Pricing

The experience and availability with our beauty professionals may command higher prices. These professionals offer you the benefit of years of experience and advanced training. All of our staff members, regardless of position, meet the high standards of His or Hers and our guests expectations. Prices are subject to change without notice.

Gift Cards

His or Hers Salon & Spa Gift Cards can be purchased in any dollar amount in our salon or online at www.hisorherssalon.com to ensure the recipient gets just the gift they desire. We are not responsible for lost or stolen Gift cards. Gift cards are redeemable towards products, services and boutique items. Gift cards cannot be used to obtain cash, and the unused value cannot be redeemed for cash. Our spa reserves the right to convert service-based gift cards to their cash value if the service indicated is no longer available or the original price for the service has changed. Gift cards expire one year from the original date of purchase. (Void when prohibited.)

Seniors

Adults 65 and up receive a 10% discount on haircuts, style and perms on Wednesdays.

Children

We love them and are happy to serve them as well. However, we ask that they be brought into the salon and the spa only if they have an appointment. It is our goal to keep our salon and spa a relaxing environment.

Cell Phone Use

To help us provide a relaxed atmosphere for everyone, please turn your cell phones off during your visit with the salon & spa.

Product Return Policy

Items are non-refundable after 30 days. Any custom blended Bioelements may not be returned. Make-up is nonrefundable.

Locks of Love

Per Locks of Love recommendations, His or Hers provides a FREE dry blunt haircut for donated hair that is 10 inches or longer. Designer haircuts and styles will be charged regular prices. All hair donated to Locks of Love will be shipped FREE of charge! Thank you!